Refund Policy

1. Payments through Paddle

Purchases are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to your original payment method.

2. 14-day refund for unused purchases

You can request a full refund within 14 days of a purchase if none of the credits from that purchase have been used. This applies to credit packs, the first payment of a subscription and subscription renewals.

3. Used credits and failed renders

Credits that have been used are not refundable. If a render fails or no result passes our quality check, the credit is returned to your balance automatically – you don’t need to ask.

4. Cancelling a subscription

You can cancel at any time from the billing page. You won’t be charged again, and your remaining credits stay valid until they expire.

5. How to request a refund

Reply to your Paddle receipt, use paddle.net, or write to support@roomora.studio with the e-mail address of your account. When a purchase is refunded, the remaining credits from it are removed from your balance.

This policy does not affect any statutory rights you have as a consumer.